TRUSTERS

Privacy
policy

Privacy policy.

Alternative dispute resolution

Unless otherwise stated below, the provision of your personal data is not required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Non-provision has no consequences. This only applies if no other information is provided in the subsequent processing operations. “Personal data” means any information relating to an identified or identifiable natural person.

Server log files

You can visit our website without providing any personal details. Every time you access our website, usage data is transmitted by your Internet browser and stored in log data (server log files). This stored data includes, for example, the name of the page accessed, the date and time of access, the amount of data transferred and the requesting provider. This data is used exclusively to ensure the trouble-free operation of our website and to improve our services. It is not possible to assign this data to a specific person.

Collection and processing when contacting us in writing

If you contact us in writing, e.g. by email or WhatsApp message, we will only collect your personal data (name, email address, message text) to the extent provided by you.

The data processing serves the purpose of establishing contact. By sending your message, you consent to the processing of the data transmitted. The processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by notifying us without affecting the lawfulness of processing based on consent before its withdrawal. We will only use your e-mail address to process your enquiry. Your data will then be deleted unless you have consented to further processing and use.

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on the user’s computer system. When a user accesses a website, a cookie may be stored on the user’s operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again. We use cookies for the purpose of making our website more user-friendly, effective and secure. Furthermore, cookies enable our systems to recognise your browser even after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. This requires the browser to be recognised even after a page change.

We also use cookies on our website for the purpose of analysing the surfing behaviour of our website visitors. The processing is carried out on the basis of § 15 (3) TMG and Art. 6 (1) lit. f GDPR from the legitimate interest in the above-mentioned purposes. The data collected from you in this way is pseudonymised by technical precautions. It is therefore no longer possible to assign the data to your person. The data is not stored together with your other personal data.

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6 (1) f GDPR.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been saved can be deleted at any time. However, we would like to point out that you may then not be able to use all the functions of this website to their full extent. Use the links below to find out how the most important browsers manage cookies (including how you can deactivate them):

Chrome Browser: https://support.google.com/accounts/answer/61416?hl=de Internet
Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Use of Google Analytics

We use the web analysis service Google Analytics from Google Inc. on our website. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“). The purpose of data processing is to analyse this website and its visitors. For this purpose, Google will use the information obtained on behalf of the operator of this website to analyse your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Google Analytics uses cookies that enable your use of the website to be analysed. The information generated by the cookies about your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation is activated on this website. As a result, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. 

Your data may be transferred to the USA. The European Commission has issued an adequacy decision for data transfers to the USA. The processing is carried out on the basis of Art. 6 (1) lit. f GDPR from the legitimate interest in the needs-based and targeted design of the website. You have the right to object,  on grounds relating to your particular situation,  at any time to processingpersonal data concerning you which is based on  Art. 6 (1) f GDPR. 

You can prevent the storage of cookies by selecting the appropriate technical settings in your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: [https://tools .google.com=””]. To prevent Google Analytics from collecting data across all devices, you can set an opt-out cookie. Opt-out cookies prevent the future collection of your data when you visit this website. You must opt out on all systems and devices used for this to be fully effective. You can find more information about Google’s terms of use and data protection here https://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies/

Use of links to social networks

We use links to social network sites on our website. No connections to the servers of the social networks are established without your express consent and consequently no data is transmitted.

Only when you click on the link to the social network will a direct connection to the social network’s servers be established. By activating it, you give your consent to the transfer of your data to the respective provider of the social network. Among other things, your IP address and the information about which of our pages you have visited are transmitted. If you are connected to one or more of your social network accounts at the same time, the information collected will also be assigned to your corresponding profiles. You can only prevent this assignment by logging out of your user accounts with the social networks before visiting our website and before clicking on the link. The social networks listed below are integrated using the “2-click function”. You can find more information on the scope and purpose of the collection and use of the data as well as your rights in this regard and options for protecting your privacy in the linked data protection notices of the providers.

Google+ of Google Inc. (1600 Amphitheatre Parkway, Mountain View, Kalifornien, 94043 USA): https://policies.google.com/privacy?hl=de&fg=1

Facebook of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA): https://www.facebook.com/privacy/policy/

Instagram, Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland: https://www.instagram.com/legal/privacy/

Twitter of Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA) https://twitter.com/privacy

Storage duration

Once the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then in accordance with statutory retention periods, in particular under tax and commercial law, and then deleted after expiry of the period, unless you have consented to further processing and use.

Rights of the data subject

If the legal requirements are met, you have the following rights in accordance with Art. 15 to 20 GDPR: Right to information, to rectification, to erasure, to restriction of processing, to data portability. In accordance with Art. 21 (1) GDPR, you also have the right to object to processing based on Art. 6 (1) f GDPR and to processing for the purposes of direct marketing. Contact us on request. You can find the contact details below in the contact info or in the imprint.

Right to lodge a complaint with the supervisory authority

In accordance with Art. 77 GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that your personal data is being processed unlawfully.

Last update: 06/06/2024

Contact.

You have questions?

We will be happy to advise you during our service hours (Mon-Fri 08:00 to 16:00), just get in touch with us.

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